Privacy Policy

1. Introduction

Family Fortress ("we," "our," or "us") is committed to protecting your personal information and your family's privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at familyfortressvault.com.

Please read this policy carefully. By using Family Fortress, you agree to the terms described here. If you do not agree, please discontinue use of the platform.

2. Information We Collect

We collect the following types of information:

• Account Information: Your name, email address, and password when you register. • Profile Information: Any additional details you choose to provide, such as family member names and relationships. • Documents and Files: Files you upload to your vault, including PDFs, images, and other documents. • Payment Information: Billing details processed securely through Stripe. We do not store full payment card numbers. • Usage Data: Information about how you interact with our platform, including pages visited and features used. • Device Information: Browser type, IP address, and operating system for security and analytics purposes.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Family Fortress platform • Process your subscription and billing • Send transactional emails such as upload confirmations and account notifications • Respond to your support requests • Improve our services and develop new features • Detect, prevent, and address security incidents • Comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our platform, including Supabase (database and file storage), Clerk (authentication), Stripe (payment processing), and Resend (email delivery). These providers are contractually obligated to protect your data. • Legal Requirements: If required by law, court order, or governmental authority. • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified in advance. • With Your Consent: We may share your information with your explicit permission.

5. Data Security

We take the security of your data seriously. Family Fortress uses 256-bit AES encryption for data at rest and TLS encryption for data in transit. Our infrastructure is built on Supabase, which maintains enterprise-grade security controls.

While we implement strong safeguards, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong password and to notify us immediately of any unauthorized access to your account.

6. Data Retention

We retain your personal data and uploaded documents for as long as your account is active. If you delete your account, we will permanently delete your data within 48 hours, except where retention is required by law or for legitimate business purposes such as resolving disputes.

7. Your Rights

You have the right to:

• Access the personal data we hold about you • Correct inaccurate or incomplete data • Request deletion of your account and associated data • Export your data in a portable format • Opt out of marketing communications at any time

To exercise any of these rights, contact us at support@familyfortressvault.com.

8. Cookies

Family Fortress uses essential cookies to maintain your session and authentication state. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, though this may affect the functionality of the platform.

9. Children's Privacy

Family Fortress is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on our platform. Your continued use of Family Fortress after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Family Fortress support@familyfortressvault.com familyfortressvault.com